Voice Record
Record the conversations between staff and customer in order to obtain actual details of communication, to confirm appointments, and to be easy to follow up with the customers again in the future. The record of conversation can be reviewed in order to be able to contact the customer continuously and to offer the right products according to customer’s need. |
Different Views of Report
To report operation results in different views: in the respect of the communication with existing customer, new customer acquisition in the future, and average time of communication, in order to analyze and predict the future result, as well as to evaluation working performance of each staff. |
Training & Team Building
Train new employee by using the conversation recorded in the system. This record can be used to analyze and solve the problems which might occur in order to build an efficient team work. |